STBV supposedly transferred my share of XCPs (in millions) to me. STBV sent me a link to click on that takes me straight to XCHAIN where I can view how many XCPs(in millions) I have. They also created me a Counterwallet with a 12 word passphrase that was sent to me. I am able to log into my Counterwallet and it shows I have 0 XCPs.
The question is how do I transfer the XCPs that shows on XCHAIN to my counterwallet? Please note that the Counterwallet address and the address that STBV sent my XCPs to are different. I just really need help.
Someone from STBV told me that I need to convert XCP to STBV. I am confused by this especially because I cannot send the XCPs that’s shown on XCHAIN to my Counterwallet.